Our aim is to provide you with an excellent customer service.
if we fail to meet your expectations, we will try to put thing right as quickly as possible.
IF YOU HAVE A COMPLAINT
The Financial Conduct Authority define a complaint as any expression of dissatisfaction, whether oral written and whether justified or not.
Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.
You can notify us of or complaint through the following channels:
Number: 07561 513735
WHAT HAPPENS IF WE CANNOT RESOLVE YOUR COMPLAINT STRAIGHT AWAY?
If we are not able to resolve your complaint straight away, we may need to carry out further investigations
Once received, your complaint will be investigated and dealt with in the following way.
BY DAY 7 - We will try to provide you with a full reply. If this is not possible, we will confirm who will be looking into your complaint.
BY DAY 28 - We will endeavour to investigate your complaint and provide a full response to you at this stage. However, if for any reason we are unable to provide a full response at his time, we will contact and provide you with an update of the current situation.
BY DAY 56 - In the unlikely event that your complaint has not be resolved by this stage, we write to you with a final response. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsam Service. (https://www.financial-ombudsam.org.uk)