By Mr D on 21 September 2023 | Purchase not verified

Mark was thoroughly dishonest. I am glad I ended up buying a care from another dealer. He was also quite rude about his very tall employee (Adam?) and this seemed unprofessional.

Reply from CHECKEDCARS LIMITED on 23/09/23

How strange to make those comments, Adam is my son and partner, people forget we also get to choose who we sell cars to, quite different from your normal dealership. This sums up that our decision making was correct, your review speaks volumes as to why we asked you to leave, there is nothing rude about this. You didn’t purchase a car and you are annoyed that the car you came to see was withdrawn from sale to you. The only person who was rude was you, take responsibility for your lack of knowledge and inability to communicate. Mark

By Glen S on 03 September 2023 | Purchase not verified

Came in this morning, I didn’t purchase the car, but wanted to thank the guys for making us feel welcome. A great service, makes a nice change.

Reply from CHECKEDCARS LIMITED on 03/09/23

We just hope next time you come in we have a car you really would like to buy Thanks Mark/Adam

By Sam H on 02 September 2023 | Purchase not verified

Thanks to Chris. All done with no stress. A great deal done in a friendly, professional atmosphere. No pressure, excellent trade in on my car, paperwork all done by Mark. I drove in and a couple of days later I drove out with my new car. Thank you 5*

Reply from CHECKEDCARS LIMITED on 02/09/23

Thanks Sam, it’s the 1st review Chris has received, so she is really pleased. Thanks from us all at Checkedcars Mark/Adam

By Sian D on 28 August 2023 | Purchase not verified

Travelled a fair distance to view a car (spoke to Mark before setting off) and it was worth the travel time. Welcoming and friendly and car was clean and ready for us to view and offered us a cup of coffee. We had a complicated situation with transferring of finance etc but Mark was very helpful and really tried to make it as smooth as possible and when it was all done he transferred the ownership and sorted out the tax for us online. I love that you're not dealing with a pushy sales person looking for commission but with a human that has personality and character which makes the customer service feel authentic and genuine and not scripted. Aside from the A* service and the immaculate condition of the car, it is comfortable, fun and is exactly what we were looking for. Ps. We said the kids would love the car as much as us and when we picked them up on the way home and popped it into sport (these things must be done) we were deafened with laughter and shouts of excitement from the back seats.

Reply from CHECKEDCARS LIMITED on 02/09/23

That’s is exceptional, somebody would take that time to write such words. We thank you so much. Mark/Adam

By C D on 07 August 2023 | Purchase not verified

After unpleasant words and false accusations from Mark we were able to get our deposit back for a Mercedes B class that had a fault. This dealer behaves very nicely until you have something to complain about. We've communicated this issue to AutoTrader with all the WhatsApp messages in the hope of protecting others.

Reply from CHECKEDCARS LIMITED on 09/08/23

Same family that left the last one. We could not deliver a car because of a mechanical fault, rudeness is not tolerated at this company Mark

By Anonymous on 04 August 2023 | Purchase not verified

I rang up to ask about a car and the guy was really patronising. I don’t recommend.

Reply from CHECKEDCARS LIMITED on 09/08/23

What is this about, nobody would ever patronise a potential customer. So to get this correct, you haven’t bought a car, you’re saying you enquired about one and you felt the need to go online to trash us. I doubt this very much. You have probably asked for a price reduction and told no. Mark

By Les M on 11 July 2023 | Purchase not verified

Having checked Autotrader for weeks for the right car, one pops up in "Checkedcars" in Birmingham. Before i called Mark i checked their reviews, as that in my opinion is one of the dealbreakers for me. Bad reviews would mean i'd keep looking for another car. Mark was polite and friendly when we met after a 5hr journey from Scotland. All the cars were immaculate and my Volvo was no exception. We took it for a test drive and it drove like a new car. It had a engine warning message pop up (Mark had mentioned a new part was fitted). He said he would have it looked at and to his word he did. 1 week later i was back down to pick the car up. Another quick test drive to check for niggles and it was time to pay for the car. I received a 1 year warranty and Mark kindly helped us tax the car too. To be honest after talking to many car salesmen in my life and finding them overpowering and sickly sweet, heavily pushing their product, Mark felt like a breath of fresh air. He was genuinely helpful and accommodating. But he let the quality of his cars do the talking. When i next need a car i will call him and see what he has... before i start looking on Autotrader again. Thanks Mark.

Reply from CHECKEDCARS LIMITED on 11/07/23

A fantastic review, we are so proud, a really lovely couple. Thank you Mark/Adam

By Ethan F on 10 July 2023 | Purchase not verified

Mark was one the most helpful people I have met while looking for my first care, he was so incredibly helpful and walked me through the whole process so I understood what was happening and why. Always had my best interests at heart and highly recomend to anyone looking for a high quality used car, already planning on getting my friends up to have a look at some cars themselves as he has my full trust he will look after them. Thank you so much Mark for your help stunning service.

Reply from CHECKEDCARS LIMITED on 11/07/23

It’s means so much to us all at Checkedcars to have somebody say those kind words. Thank you Mark/Adam

By Lorraine D on 08 July 2023 | Purchase not verified

They were so helpful, nothing was to much trouble. I will be buying my next car from Checkedcars.

Reply from CHECKEDCARS LIMITED on 08/07/23

Thanks Lorraine, really hope you enjoy your new car Mark/Adam

By Anonymous on 14 June 2023 | Purchase not verified

We bought a car from this man with a 3 month warranty, after 2 months the cars clutch pedal is sticking, he told us to take it to a garage he deals with who said there was nothing wrong, so we took it to another garage and they said the clutch is definitely on the way out and will break completely at any time soon. He did not want to know because it wasn’t his garage. He is refusing to honour the warranty and pay for the car to be repaired using every excuse he can think of including bringing the car we exchanged saying it’s not roadworthy even though it has just passed an mot and has new tyres and he is advertising it for double what he gave us saying it’s excellent. So just beware if you buy off him, his cars look lovely but his warranties mean nothing.

Reply from CHECKEDCARS LIMITED on 18/06/23

Where do these people come from, they want us to replace a clutch that isn’t broke. The excuse being that it might go in the future after the warranty period. They have taken the car to a garage, the mechanic took the car on a test drive, put it on a ramp at our expense. We have a report to say there is nothing wrong with it. Of course we don’t replace parts that aren’t broken. These platforms are a wonderful tool for all of our customers to put their views and we are rated as exceptional for customer service and care, that doesn’t happen by chance. It is a result of really hard work, we recently won an award for that detail. It really saddens me that it then becomes a platform for this type of person who demands attention, and their only aim is to cause us as much damage as they possibly can. What they don’t mention is the abuse and shocking language used to demand that we do exactly what they want. The warranties we give to all our customers are exceptional and do cover all repairs, premium cover and breakdown. Mark