By Laura M on 31 July 2025 | Purchase not verified

Bought our Audi a1 with Mark last week and from 1st contact, he was friendly, knowledgeable and accommodating. Reasonable pricing and offers a brilliant warranty package which covers nationwide. A big plus for us living out of the area. After having some serious bad luck with previous traders/ garages, we are super pleased to have bought a car through a decent, upfront and honest garage. Thanks Mark, we're very pleased with our car!

Reply from CHECKEDCARS LIMITED on 01/08/25

Hi thanks for that review, it's so appreciated. Mark/Adam

By Helen W on 23 June 2025 | Purchase not verified

Lovely experience buying our car, very nice genuine people and good service. Felt looked after and completely met our expectations. We're thrilled with our 'new' motor and will recommend.

Reply from CHECKEDCARS LIMITED on 25/06/25

Thank you Helen, talking about nice people you really were great. Mark/Adam

By Nigel K on 09 June 2025 | Purchase not verified

I found Mark to be exceptionally good to deal with, and very pleasant to meet. I had reason to search for a Skoda Yeti last autumn. Eventually I found a car on Checked Cars, spoke to Mark and flew down to Birmingham from Scotland. He did not demand a deposit. Mark himself came and met me at the airport! I inspected the car and drove it home. We are still very pleased with car. I have been a motoring enthusiast for a good many decades, and also have had some peripheral experience of the Motor Trade. I note a few negative reviews on here which have prompted me to respond by way of balance. Car selling is not easy. Even when new, you can only offer a product that others have made, whether it's perfectly designed or not. Customers can be reasonable, difficult or sadly even downright dishonest. A trader such as this, trying to decently provide a service and make an honest living is not fair game, he should be applauded. Dealing in used cars can be exceptionally difficult. Good stock has to constantly be sourced and purchased at a price which allows for preparation and the making good of any defects commensurate with the age and make of the vehicle. It then has to be marketed and sold at a price which gives some return on the investment. All this whilst navigating the legalities of a volatile, competitive market. Therefore, I repeat my opening offering that I have found Mark to be refreshingly good to deal with. Buyer beware of course - but I would suggest Checked Cars is a particularly good place to look.

Reply from CHECKEDCARS LIMITED on 11/06/25

Hi Nigel, as a company Adam and myself work so hard to provide a exceptional service. We have been targeted by a customer, she is using other people to write negative reviews by using these platforms in an attempt to destroy our reputation. sadly its something we must manage. Your review is fantastic, both Adam and myself would like to thank you personally. Mark/Adam

By Tom B on 16 May 2025 | Purchase not verified

No proof of work done as agreed prior to sale. No engagement in dispute resolution. Not accredited with the motor ombudsman or any other dispute resolution schemes, making disputes very difficult to resolve. Instead of engaging with our points, blatantly misrepresented our concerns on several occasions. When we addressed CheckedCars most-recent reply point by point, pointing out numerous falsehoods and errors, they responded with "you left us a bad review therefore there will be no further communication". Please note, CheckedCars did not engage appropriately with our concerns prior to the review. Therefore, using a negative review (which is factual) is a completely invalid excuse. Dealer will likely reply with another fabrication or misrepresentation. Dealer seems to believe that they should be immune to negative reviews.

Reply from CHECKEDCARS LIMITED on 16/05/25

You purchased a vehicle from us 2 years ago, and because you have replaced some glow plugs we are expected to pick up the bill. This is the third review you have left on various platforms in your attempt to tarnish our reputation. I repeat to you, the responsibility to maintain your car is yours alone. Mark

By Luke M on 15 May 2025 | Purchase not verified

Cannot fault the service. Enquired about a car online, agreed a deposit and for the car to be delivered due to work commitments. Car arrived spotlessly clean and exactly as described, if not better. Took it to my local garage for an inspection ( I do this with any car I buy for my own peace of mind) and was told the car was perfect. No issues whatsoever. Will highly recommend and will be my first choice should I require a car in the future

Reply from CHECKEDCARS LIMITED on 21/05/25

Hi Luke, so kind to post that great review. Thank you Mark/Adam

By John P on 08 May 2025 | Purchase not verified

Stay away - still waiting for refund - 7 months on !!! He will no doubt use his favourite terms "vile" and "vindictive" !! Not user friendly -not done yet as have 3 bodies looking at them !!

By Anonymous on 25 April 2025 | Purchase not verified

Pros - No pressure when looking at vehicles - Decent handshake on arrival- Easy to deal with until things go wrong- Must be the UKs biggest greenhouse outside of the Eden project in Cornwall - Lovely smell of horse manure that takes me back to some lovely country walks in my early 20s Cons - Doesn’t take the time to understand what a customer is asking/saying - No paperwork provided for repair work that should have been completed prior to sale- Communication/language isn’t always professional - Doesn’t understand what their warranty does and doesn’t cover- More concerned about giving the illusion of great customer service without actually providing it- Prematurely lists vehicles on their website, I.e, when they’re nowhere near in a sellable condition - No transparency as to where services and repair work are carried out

Reply from CHECKEDCARS LIMITED on 30/04/25

You remain anonymous for a reason. You came to visit our premises during the break at easter. I have the privilege of having my grandchildren come to the unit and enjoy the day. We are so fortunate with this location, the setting is wonderful and children can play without worry. I was uncomfortable with your presence as were the children. Your whole mannerism and general behaviour was wrong, so we were indeed short and asked you to leave. This will i hope explain why we wouldn't answer your questions and asked you to leave. Mark

By Anonymous on 25 April 2025 | Purchase not verified

Incredibly rude salesman on the phone. Literally hung up on me while I was asking questions about the vehicle. I enquired about receipts regarding work done on a vehicle and he went on a rant about MoTs being a "government thing" and how he couldn't be expected to know about a vehicle he was selling. Then I asked about the bolster wear on a driver's seat, of which I was looking at pictures of, which he denied existed then literally hung up on me. Didn't want to answer my questions and became very defensive.

Reply from CHECKEDCARS LIMITED on 25/04/25

You haven't even bought a car from us, yet you are empowered to go online to damage our brand. You questioned the validity of a mot over the phone and you think that's normal. I repeat my statement, Go away.

By Dave T on 24 April 2025 | Purchase not verified

Not a good experience. They are very untrustworthy.

Reply from CHECKEDCARS LIMITED on 24/04/25

If you had bought a car from us and were disappointed we can understand. But you haven't and the car you wanted to buy has been deposited by another customer. We don't hold cars on the strength of a phone call without deposit. Mark

By C J O on 17 April 2025 | Purchase not verified

I can’t speak highly enough about my experience with CheckedCars, it has been nothing short of amazing! From the very first phone call to the final handover, the level of professionalism, communication and care has been truly exceptional.Mark and Adams, in particular, deserve special recognition. Their support throughout the process was phenomenal. Mark’s attention to detail and willingness to go the extra mile made everything seamless and stress-free. He kept me informed every step of the way, answered all my questions with patience, and offered genuine advice that helped me make the right decision. Together, they make a fantastic team that truly cares about customer satisfaction.I felt completely confident and well looked after from start to finish. It’s rare to find a company that combines such efficiency with warmth and sincerity. CheckedCars has definitely raised the bar when it comes to customer service in the car buying industry.If you’re looking for a company you can trust, with a team that genuinely values its customers, look no further. I wholeheartedly recommend CheckedCars and will definitely be returning in the future!

Reply from CHECKEDCARS LIMITED on 22/04/25

That is some review, you cant imagine how appreciated those comments are. A really big thankyou. Mark/Adam